The ongoing spread of the coronavirus SARS-CoV-2, which causes thedisease Covid-19 is affecting many people and is leading to human suffering and death. The economy is also negatively influenced in many ways. For businesses, in addition to dealing with threatening economic difficulties, the protection of employees and the maintenance of regular operations must be ensured.
We do not know how the current outbreak and the government imposed measures will develop. However, one thing is already clear:
Despite the unusual situation and the difficulties that arise for all companies, we as a crowdlending platform will be a lot less affected.
The big difference between a Finch and a traditional bank is - in addition to the lower complexity - the consistent use of modern information and communication technology. At a Fintech, digitization is in the DNA of the company and not a project prescribed by the management. It is no surprise that there was no need for us to introduce laptops or Remote-Access concepts.
Since Cashare is a fintech company, all processes and personal work techniques were implemented is such a way that they can be carried out independent of location. Service processes and interactions with the customer have always taken place through the online platform. Customers have access to all necessary information from their user account. Further questions or concerns can easily be answered via chat function, mail or telephone. The staff responsible for all these functions do not have to sit in the same room.
What applies externally is also lived internally. We feel that many small meetings can be avoided by discussing things via online-chat. Orders are not given verbally at the office desk, but are assigned and processed in a traceable manner using productivity tools. In a well-rehearsed team like ours, the necessary direct exchange can also easily be ensured by telephone.
It goes without saying that all employees will be under increasing pressure during a progressing pandemic. There may also be cases of illness in our own team, which will have to be dealt with by prioritizing activities, something we have already done. If the course of the illness is mild, it will be possible to continue working from home. Since we already use home-office regularly and thanks to the advanced digitalization of Cashare, we are well prepared, can reduce the risk of mutual infection and at the same time ensure that daily business can continue without restrictions.
Fintech therefore not only leads to increased productivity and a better customer experience, but it also enables businesses to continue functioning without restrictions during a pandemic.
We hope everyone manages to stay healthy!
Your Cashare-Team!
